FAQs

Frequently Asked Questions

We offer the maximum flexibility for the property owners according to the level at which they need our help and support. From full-service management to assistance with specific tasks, like the check-in/out, pricing and customer support.
For smaller properties we also offer the option to have seasonal or long-term agreements. Our standard payment structure is a percentage(%) of the gross booking cost.

Yes, we are open to discuss which aspect of management you wish to have supportal role or completely take over, and when. 

Yes, we have a Trusted pool of partners that have proven throughout our collaboration that they are excellent professionals and are aligned with our high standards. These Trusted partners include VIP transfer companies, yacht companies, private chefs, spa therapists and more. These trusted collaborations that count at least two years each, are ensuring that our guests will have a seamless experience and not be scammed.   

In hotels and individual brands: All guests will be required to sign a rental agreement that stipulates that any damage to the property will be covered by the security deposit they provide upon check-in.
- For single  properties just listed on Airbnb there is something else. It’s called AirCover. AirCover for Hosts is top-to-bottom protection for Hosts. It includes guest identity verification, reservation screening, $3M Host damage protection, $1M Host liability insurance, and a 24-hour safety line.  "

- For single properties listed on Booking.com Unlike Airbnb, Booking.com does not offer separate insurance protections for property owners. This means that as a property owner, you need to have adequate insurance in place on your property to cover any accidental injuries to guests.

 

You can contact the founder directly through telephone and email. We are ready to provide any information or assistance you may need. Contact info: Tel.: +306984188615 Email: hassapidis@bigredstep.com
We are committed to providing excellent service to our guests. We are always going above and beyond to ensure that your -and our- guests have a memorable experience during the precious days of their vacation.

We employ different strategies and tools for businesses and different for private owners that do not have branded properties. 

   If you are a private owner of a single property we primarily use the right mix of OTAs(Airbnb, Booking.com etc.) connected in a channel manager(Hosthub) and a dynamic pricing tool(Pricelabs).
  If you are a company -like a boutique hotel or a private villa- we use the right mix of OTAs(Airbnb, Booking.com etc.) connected in a channel manager(Hosthub) and a dynamic pricing tool(Pricelabs), along with a more professional approach that also includes great caution in marketing mix and curating a direct booking engine through your company’s website. Apart from the excellent image through OTAs, your company will enjoy a comprehensive attention of Paid, Earned, and Owned media. Please note that the total cost of your marketing package will be determined by the specific services you select. We will work together to carefully assess your marketing needs and identify the most suitable package that fits within your budget.

Our team of housekeepers and managers will conduct regular inspections in your property after every check-out. To ensure your property is always in top condition and addressing any issues promptly.

We offer a comprehensive suite of services to property owners. Including reservation management, marketing, and excellent guest communication. Anything that will keep guests happy and the calendar high in occupancy. We also value your   property as ours. Thus said, keeping your property in excellent condition is a very important aspect for us. 

We will respond to any problems promptly and professionally. We will work with you to resolve the issue as quickly as possible.